Shipping and Returns Policy

Shipping Policy

ORDER CONFIRMATION AND PACKING PROCESS

Your first email confirmation will come through immediately after processing your purchased.

A second email confirmation will initiate once your order has been prepared for dispatch.

Retro Remotes endeavours to dispatch all orders on the same business day (where possible) or the next business day.  If we are unable to dispatch within 48 business hours we will notify you.

We are currently reviewing our courier services.  Currently we trust Sendle – Couriers Please, Fastway Couriers and Australia Post to deliver our parcels Australia-Wide within 15 buisness days.  You may receive further emails or text messages from one of the above with tracking details and estimated delivery date (delivery date is not guaranteed by any of these services).

POSTAGE SUGGESTED DELIVERY TIMES

SENDLE is our preferred courier Australia-Wide*.  Retro Remotes however will choose the best service dependant on delivery location, order size and value.  

Estimated Delivery Times from Wacol QLD, 4076

to 2000 – 2-3 Business Days

to 3000 – 3-4 Business Days

to 4000 – 0-3 Business Days

to 5000 – 4-6 Business Days

to 6000 – 7-9 Business Days

to 0800 – 8-15 Business Days

EXPRESS DELIVERY – VIA AUSTRALIA POST OR COURIER

Large Parcels including Motors, Solar panels, Rails , Lithium Batteries, Aerosol Cans and Antennas (1m length) will be sent via courier.  PO BOXES and Parcel Locker can not be accepted for these deliveries.

AUSTRALIA POST – EXPRESS DELIVERY

Express Post by Australia Post is currently the fasted delivery time in most instances.  Please be aware that Australia Post currently have suspended the “NEXT DAY” Guarantee.

Note:  Please be aware that choosing this service does not speed up the despatch period.

You can find out more about current delivery times for Australia Post – Express Post here.

Warning:  Items larger than 1m in length, motors, lithium batteries and aerosol cans cannot be sent via Australia Post.  

Returns Policy

CHANGE OF MIND or INCORRECT ITEM PURCHASED

We understand that finding the right fix for your garage or gate can be difficult.  Retro Remotes accepts returns valid for 30 days from initial invoice date for change of mind and incorrect item/s purchased that are returned in its original condition that have not been opened, used, worn or damaged in any way shape or form.  This includes any additional accessories included such as visor clips, cases, batteries etc.

HOW TO INTITIATE A RETURN

To be eligible for a return please follow the following steps:

  1. Notify Retro Remotes either via Contact Us or reply to your order confirmation within 30 days of invoice date that you intend to return your purchase or part of purchase.
  2. The item/s being returned must be in its original condition that have not been opened, used, worn or damaged in any way shape or form. This includes any additional accessories included such as visor clips, cases, batteries etc.
  3. Return your order or part of your order in a tracked postage to 2/1 McRoyle Street, Wacol QLD 4076.  Please include a copy of your invoice as proof of purchase.  Retro Remotes does not take responsibility for the return postage costs.

Note:  Your item is sent well protected from the delivery process, we expect it to be returned in the same way.  Damaging or defacing the remote or failure to adequately protect the item in transit will result in voiding our contract.   Please do not add or write anything directly to the item or packaging. 

All returns/exchanges will incur a $9.95 restocking fee once the order has been received (warranty claim exempt).  This fee will be calculated prior to refund/credit.  Refunds are issued using the same payment process used during checkout.

WARRANTY CLAIM

Retro Remotes offers a 24-month manufacturers warranty on all remotes, receivers, and openers.  Warranty starts from the initial invoice date.

Please note:  Batteries, water damage and/or physical damage to the item are not covered under warranty.  

HOW TO INITIATE A WARRANTY CLAIM

Some warranty claims can be fixed over the phone without sending the item back for testing.  For this reason, we suggest that you contact us to discuss your issues to see if our technical support team can help.

They may request that a video or photo of the issue be supplied to help them resolve the issue as quickly as possible.

If you are required to return an article due to a possible warranty claim, please follow the below steps.

  1. Return item in a tracked postage to 2/1 McRoyle Street, Wacol, QLD 4076
  2. Supply a short note explaining why it is being submitted for a warranty claim
  3. Include a copy of your Tax Invoice

Your item is sent well protected from the delivery process, we expect it to be returned in the same way.  Damaging or defacing the remote or failure to adequately protect the item during use or in transit will result in voiding our contract.   Please do not add or write anything directly to the item or packaging.

Once your item is returned, Retro Remotes will endeavour to have your item assessed for claim within 48 business hours.  If you item is deemed to be faulty, your item will be repaired or replaced at no additional cost to you.  Where the item is unable to be repaired we will discuss either a refund or suitable replacement.