Shipping and Returns Policy

Shipping Policy

ORDER CONFIRMATION AND PACKING PROCESS

Your first email confirmation will come through immediately after processing your purchased.

A second email confirmation will initiate once your order has been prepared for dispatch.

Retro Remotes endeavours to dispatch all orders on the same business day (where possible) or the next business day.  If we are unable to dispatch within 48 business hours we will notify you.

We trust Australia Post and Fastway Couriers to deliver our parcels Australia-Wide within 14 working days.  You may receive further emails or text messages from one of the above with tracking details and estimated delivery date.  Please see the postage suggested delivery times below for an estimated arrival date.

Please make sure that you add sales@retroremotes.com.au to your safe sender’s list.  

 

POSTAGE SUGGESTED DELIVERY TIMES

Retro Remotes chooses the best service dependant on the following variants:

  • Where you are located
  • Whether PO BOX or Parcel Locker was supplied
  • Order value
  • Fastest Estimated Delivery time of Delivery.

Estimated Delivery Times are from WACOL, QLD 4076

 

EXPRESS DELIVERY

If you need your order delivered quickly, you can select Express Post shipping option at checkout.  Please be aware that this does not reduce dispatch time.  The below information comes directly from the Australia Post website.  You can find out more here.

Next Day Delivery Service operates between all capital cities (except Darwin and Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.  If your item is for an address outside the Express Post network, we’ll use the fastest possible transport links, but it won’t be covered by Australia Post Next Day Guarantee.

 

STANDARD DELIVERY via Australia Post

Within Queensland –

  • Metro up to 2 business days
  • Country up to 5 business days

All Other States and Territories:

  • Metro up to 3-6 business days, depending on lodgement and destination points
  • Country – Please ask at your local post office (items sent from Wacol, QLD 4076)

STANDARD DELIVERY via Fastway Couriers

Eastern Coast Destinations – 1 to 2 business days

SA and WA – 4-6 business days

 

 

Returns Policy

 

CHANGE OF MIND or INCORRECT ITEM PURCHASED

We understand that finding the right fix for your garage or gate can be difficult.  Retro Remotes accepts returns valid for 30 days from initial invoice date for change of mind and incorrect item/s purchased that are returned in its original condition that have not been opened, used, worn or damaged in any way shape or form.  This includes any additional accessories included such as visor clips, cases, batteries etc.

 

HOW TO INTITIATE A RETURN

To be eligible for a return please follow the following steps:

  1. Notify Retro Remotes either via Contact Us or reply to your order confirmation within 30 days of invoice date that you intend to return your purchase or part of purchase.
  2. The item/s being returned must be in its original condition that have not been opened, used, worn or damaged in any way shape or form. This includes any additional accessories included such as visor clips, cases, batteries etc.
  3. Return your order or part of your order in atracked postage to 2/1 McRoyle Street, Wacol QLD 4076.  Please include a copy of your invoice as proof of purchase.  Retro Remotes does not take responsibility for the return postage costs.

Note:  Your item is sent well protected from the delivery process, we expect it to be returned in the same way.  Damaging or defacing the remote or failure to adequately protect the item in transit will result in voiding our contract.   Please do not add or write anything directly to the item or packaging. 

All returns/exchanges will incur a $9.95 restocking fee once the order has been received (warranty claim exempt).  This fee will be calculated prior to refund/credit.  Refunds are issued using the same payment process used during checkout.

 

WARRANTY CLAIM

Retro Remotes offers a 24-month manufacturers warranty on all remotes, receivers, and openers.  Warranty starts from the initial invoice date.

Please note:  Batteries, water damage and/or physical damage to the item are not covered under warranty.  

 

HOW TO INITIATE A WARRANTY CLAIM

Some warranty claims can be fixed over the phone without sending the item back for testing.  For this reason, we suggest that you contact us to discuss your issues to see if our technical support team can help.

They may request that a video or photo of the issue be supplied to help them resolve the issue as quickly as possible.

If you are required to return an article due to a possible warranty claim, please follow the below steps.

  1. Return item in a tracked postage to 2/1 McRoyle Street, Wacol, QLD 4076
  2. Supply a short note explaining why it is being submitted for a warranty claim
  3. Include a copy of your Tax Invoice

Your item is sent well protected from the delivery process, we expect it to be returned in the same way.  Damaging or defacing the remote or failure to adequately protect the item during use or in transit will result in voiding our contract.   Please do not add or write anything directly to the item or packaging.

Once your item is returned, Retro Remotes will endeavour to have your item assessed for claim within 48 business hours.  If you item is deemed to be faulty, your item will be repaired or replaced at no additional cost to you.  Where the item is unable to be repaired we will discuss either a refund or suitable replacement.