Trade Policy

These are the standard trading Terms & Conditions of Remote Fella Pty Ltd trading as Retro Remotes.   Retro Remotes maintains these Terms & Conditions and Privacy Policy at its discretion and they are subject to change. Please check this page often to ensure you agree to the latest version.

APPLICATION FOR TRADE

If you are in one of the following fields, you can apply to be an authorised trade customer.

  • Real Estate
  • Body Corporates
  • Property Maintenance
  • Garage Door Installers/Retailers
  • Electricians
  • Developers
  • Builders
  • Auto Electricians
  • Tow Truck Companies

 

If you wish to become an authorised Trade customer with Retro Remotes, we invite you to fill in the Trade Request Form.  You will then be contacted by a Retro Remotes representative to complete the trade application form.

Once approved you will receive a confirmation with your login details.

 

IMPORTING RETRO REMOTES GOODS

The products offered for sale on this website are intended for customers based in Australia. However, Retro Remotes make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations.

If you choose to access this site from other locations, you are responsible for compliance with local laws if and to the extent that local laws are applicable. You may be required to pay import duties on receipt of your goods,or contact your local customs to obtain your goods. Please be aware that this is the responsibility of the customer.

PAYMENT OPTIONS

Orders can be processed via your trade portal, via phone or in person.

  • Invoice – terms are strictly 30 days from invoice date and payable by bank transfer, credit card, afterpay or paypal.
  • Credit card orders. We accept Mastercard and Visa.
  • Accounts Receivable enquiries – Please direct to: sales@retroremotes.com.au

 

FREIGHT CHARGES

Australian Freight is capped at $7.95 per order for approved Trade accounts.  All orders are sent via courier or Australia Post.  Express Post is optional – please contact Retro Remotes if you require your item shipped via Express Post.

Note:  Large Orders – such as motors, swing gate arms may require an additional freight fee if you require express delivery.  

 

PRICES

All prices quoted on this website are inclusive of local GST and are subject to change without notice.

PRODUCT WARRANTY AND RETURNS

Each item is intended for use only for the purpose described and not for any other purpose. Naturally, any item installed is recommended to be completed by a qualified electrician.  A photographic image may be required to support any warranty claim. In the instance that Retro Remotes deem the product to have been misused your warranty claim may not be honoured.

 

CHANGE OF MIND or INCORRECT ITEM PURCHASED

We understand that finding the right fix for your garage or gate can be difficult.  Retro Remotes accepts returns valid for 30 days from initial invoice date for change of mind and incorrect item/s purchased that are returned in its original condition that have not been opened, used, worn or damaged in any way shape or form.  This includes any additional accessories included such as visor clips, cases, batteries etc.

 

HOW TO INTITIATE A RETURN

To be eligible for a return please follow the following steps:

  1. Notify Retro Remotes either via Contact Us or reply to your order confirmation within 30 days of invoice date that you intend to return your purchase or part of purchase.
  2. The item/s being returned must be in its original condition that have not been opened, used, worn or damaged in any way shape or form. This includes any additional accessories included such as visor clips, cases, batteries etc.
  3. Return your order or part of your order in atracked postage to 2/1 McRoyle Street, Wacol QLD 4076.  Please include a copy of your invoice as proof of purchase.  Retro Remotes does not take responsibility for the return postage costs.

Note:  Your item is sent well protected from the delivery process, we expect it to be returned in the same way.  Damaging or defacing the remote or failure to adequately protect the item in transit will result in voiding our contract.   Please do not add or write anything directly to the item or packaging. 

All returns/exchanges will incur a $9.95 restocking fee once the order has been received (warranty claim exempt).  This fee will be calculated prior to refund/credit.  Refunds are issued using the same payment process used during checkout.

 

WARRANTY CLAIM

Retro Remotes offers a 24-month manufacturers warranty on all remotes, receivers, and openers.  Warranty starts from the initial invoice date.

Please note:  Batteries, water damage and/or physical damage to the item are not covered under warranty. 

 

HOW TO INITIATE A WARRANTY CLAIM

Some warranty claims can be fixed over the phone without sending the item back for testing.  For this reason, we suggest that you contact us to discuss your issues to see if our technical support team can help.

They may request that a video or photo of the issue be supplied to help them resolve the issue as quickly as possible.

If you are required to return an article due to a possible warranty claim, please follow the below steps.

  1. Return item in a tracked postage to 2/1 McRoyle Street, Wacol, QLD 4076
  2. Supply a short note explaining why it is being submitted for a warranty claim
  3. Include a copy of your Tax Invoice

Your item is sent well protected from the delivery process, we expect it to be returned in the same way.  Damaging or defacing the remote or failure to adequately protect the item during use or in transit will result in voiding our contract.   Please do not add or write anything directly to the item or packaging.

Once your item is returned, Retro Remotes will endeavour to have your item assessed for claim within 48 business hours.  If you item is deemed to be faulty, your item will be repaired or replaced at no additional cost to you.  Where the item is unable to be repaired we will discuss either a refund or suitable replacement.

 

 

DISCLAIMER

We believe the information provided on this website is correct at the time of going to press, but no representation or warranty is given with regard to the accuracy of such information.

ENTIRE AGREEMENT

These Terms & Conditions, together with our current Website, prices, delivery details, returns procedures and Privacy Policy set out part of Retro Remotes agreement with its customer relating to the supply of the goods and services. Nothing said by any Retro Remotes salesperson or Retro Remotes representative, or on our behalf, should be understood as a variation of the Terms & conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by Retro Remotes.